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13-Apr-2020 04:54

I would ideally like my account closed and refunded the 6 months, but I understand that this might be hard to do... Firstly, please accept our sincere apologies for the delay in responding back to your email query.

But please will you consider refunding me 5months, and I will cover October. We understand that you would like to cancel your automatic renewal.

After the cancellation is made you should receive a confirmation email within 30 minutes.

If you do not receive this email please let us know as soon as possible.

When I called customer service, she told me to reply to the email I had got from yourselves and explain the situation; which I did. Your operator, Ali, explained to me that you don't bother to reply to emails that you don't think are necessary for a response, so that is probably why I hadn't heard.

I was sure I had cancelled my automatic renew, which I appreciate I must have done something wrong as that didn't work.

Please see email below: Hi, Thank you for your email. At the end of September I went to my subscription page and cancelled the automatic renewal as I really can't afford another 6months subscription.

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Calls from a BT landline are normally charged at 10p per minute. When calling, please have your customer number ready, which you can find on your "Your account" page, via the "Your account" tab.There is no way you can track the legitimacy of the call based on the conversation.



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