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Enter a skill called “active listening.” Active listening is all about building rapport, understanding, and trust. Reflecting Instead of just repeating, reflect the speaker’s words in terms of feelings — for example, “This seems really important to you. Share pertinent information, observations, insights, and experiences. Emotion labeling Putting feelings into words will often help a person to see things more objectively. By learning the skills below, you will become a better listener and what the other person is saying — not just what you think they are saying or what you want to hear. To help the person begin, use “door openers” — for example, “I’m sensing that you’re feeling frustrated. You do not have to become adept at each of these skills to be a good active listener, but the more you do, the better you’ll be. Summarizing Bring together the facts and pieces of the problem to check understanding — for example, “So it sounds to me as if . If you even just use 3 or 4 of these skills, you will find yourself listening and hearing more of what another person is saying to you.1.
People who need catharsis will often give verbal and non-verbal cues, and good listeners will be sensitive enough to recognize them.After weeks of protest activity, the parties agreed to mediation.In the end, the public officials prevailed and the aggrieved community got little relief.Steil, a former president of the American Listening Association.
He defines catharsis as "the process of releasing emotion, the ventilation of feelings, the sharing of problems or frustrations with an empathic listener. Probing Ask questions to draw the person out and get deeper and more meaningful information — for example, “What do you think would happen if you. Silence Allow for comfortable silences to slow down the exchange. Silence can also be very helpful in diffusing an unproductive interaction.11. Interrupting — Shows you aren’t interested in what someone is saying.1.